Expertise reporter
Getty PhotographsGoogle says it’s working to repair a difficulty which has left many Chromecast customers unable to observe content material on their televisions for a second day.
The tech large says it has offered greater than 100m of those units worldwide throughout numerous generations, with the problems particularly impacting the “second technology” mannequin.
House owners of those Chromecasts have been unable to attach them to their televisions – which means they can not use streaming providers like Netflix and YouTube on the massive display – with Chromecast Audio units additionally going through points.
And the corporate has warned customers to not attempt to repair the issue themselves by performing a manufacturing facility reset to affected units in a post on the Google Nest support forum.
“Don’t manufacturing facility reset your gadget – we’ll hold you all up to date when the repair rolls out,” it says.
“If in case you have already manufacturing facility reset your gadget, we’ll present directions to set your gadget again up as quickly as doable.”
However a number of social media customers instructed Google’s recommendation had come too late for some who had already reset their affected Chromecasts.
“Manufacturing facility reset is actually the very first thing I did when my Chromecast stopped working,” wrote a person replying to Google on X.
“Google asking everybody to please not manufacturing facility reset their Chromecast after hours when it is one of the vital used fixes, is hilarious,” said another.
Google’s Chromecast units plug into TVs and permit customers to stream content material like net video and music wirelessly utilizing a cellular gadget or laptop computer.
It additionally offers the flexibility to show something from inside a tab on its Chrome net browser.
GoogleProspects first started to report points affecting some Chromecasts and their capacity to “forged” streaming content material from units to TVs on Sunday night.
Customers making an attempt to stream content material have been met with alerts which mentioned the gadget couldn’t be authenticated, its connection had failed, or the Chromecast itself was “untrusted”.
Google said in August 2024 it might be discontinuing Chromecast, changing its 11-year-old gadget with a brand new Google TV system, however it promised to assist present units with updates.
Based on a report by The Register, the issue may have been caused by an expired authentication certificate.
The BBC has requested Google to substantiate if that is certainly the case.
